PRIVACY POLICY AND TERMS OF USE
Xyclos Academy | www.xyclos.online | www.xyclos.academy
1. Scope
This Privacy Policy sets forth the terms under which Xyclos Academy (hereinafter referred to as "Xyclos") uses and protects the information provided by its users when using the www.xyclos.online and www.xyclos.academy websites.
Xyclos is committed to the security of its users' data. When we ask you for personally identifiable information, we guarantee that it will be used only in accordance with this policy.
This Policy may be updated from time to time, so we recommend that you review it periodically.
2. Data that is collected
Page navigation behavior.
Location data (city and country).
Operating system, browser and device used.
Access IP address, date and time.
Personal data: names, surnames, email, ID number (optional).
Access data: username and encrypted password.
3. Use of Information
The information collected is used to:
Maintain a record of users.
Manage orders and access to online courses.
Improve our services.
Send relevant information, promotions or offers to your email. You can unsubscribe at any time.
Safety:
Xyclos applies up-to-date technical measures to ensure the protection of your information against unauthorised access.
4. Cookies Policy
This site uses its own and third-party cookies to improve the browsing experience.
First-party cookies:
Technical cookies for session management, forms and secure account access.
Third-party cookies:
Google Analytics: For statistical analysis of visits and browsing.
Social networks: For interaction with "Like" and "Share" buttons.
You can disable or delete cookies from your browser settings.
5. Legal basis for data processing
The processing of personal data is carried out in accordance with:
Law on Electronic Commerce, Electronic Signatures and Data Messages (Law No. 2002-67) - Ecuador.
Organic Code of the Social Economy of Knowledge, Creativity and Innovation - Ecuador.
General Data Protection Regulation (GDPR) - European Union (where applicable).
Informed consent is required for the processing of personal data.
6. Return Policy
Online Courses:
Due to the digital nature of the courses offered on Xyclos, no returns or refunds are accepted once the purchase has been made and access to the content has been delivered.
Exceptions:
In the event of technical errors attributable to Xyclos that prevent access to the purchased course, the user may request a revision and, if applicable, an alternative solution or a proportional refund.
For any inquiries, you can contact us at: [contact email]
7. Payment Methods
We accept the following payment methods:
PayPal
Direct bank transfer (details provided at the time of purchase).
8. Liability
Xyclos is solely responsible for the processing of personal data collected directly through its domains www.xyclos.online and www.xyclos.academy.
It is not responsible for:
Improper use of electronic channels by users.
Content or services offered by third parties linked from the sites.
9. Obligations of the User
The user undertakes to:
Not to damage, disable, modify or deteriorate the website or the hosted content.
Do not use altered versions of the system to gain unauthorized access.
Not to interfere with the operation and security of the website or its connected networks.
10. Age Restrictions
Xyclos Academy courses are geared toward users of all ages. There is no restriction on the registration of minors.
11. Acceptance of Terms
By registering, browsing, purchasing products, or using our services, you expressly agree to this Privacy Policy, our Return Policy, and our Terms of Use.
📩 Contact
For any query or request regarding your personal data, returns or terms of use, you can contact us at: Email: caltamirano@xyclos.online - Carlos Altamirano